Despite the high quality of delivery, it is normal for complaints to arise in the leaflet business. This is because recipients immediately notice if the popular medium is missing from their letterbox. The consistent processing and optimisation of the complaints process is of central importance here, and our Customer Insights Suite maacis helps with the "Complaints" module.
Everything at a glance
With maacis, you always have an overview of your current complaints volume. The complaints module of the Customer Insights Suite shows you the most important quality KPIs according to processing status and complaint source in a clear dashboard visualisation. By clicking on the corresponding status tiles, the complaints can be summarised or filtered by status in the map display.
Maacis provides information on individual complaints such as branch affiliation and the reason for the complaint. Comments can also be called up by clicking on the card pin. The "Overview & recording" function can be used to open a tabular overview of the current complaint volume, which can also be sorted, searched and filtered.
